Terms of Service

By using the Services, you agree to these Terms. If you use the Services on behalf of an organisation, you confirm that you are authorised to accept these Terms for it. Where your organisation has signed an agreement or order form with Driventra, that agreement takes precedence over these Terms where they differ.

1. Accounts

• Provide accurate information when you create an account, and keep it up to date.
• Keep your sign-in details confidential. You are responsible for activity under your account.
• Your organisation’s administrators manage its users, roles and access, and may suspend or remove accounts.
• Tell us promptly at support@driventra.com if you suspect unauthorised use of your account.

2. Acceptable use

• Do not use the Services for anything unlawful, harmful or fraudulent.
• Do not attempt to access data, accounts or systems you are not authorised to access, or test, probe or circumvent our security.
• Do not copy, modify, reverse engineer or resell the Services.
• Do not upload malicious code, or interfere with or overload the Services.
• Do not send messages through the Services (email, SMS, WhatsApp or social media) without the recipients’ consent where it is required, or in breach of the rules of those channels.

3. Your data

You own the data you and your users put into the Services (“Customer Data”). You give us the rights we need to host, process and display Customer Data in order to provide and support the Services. We handle personal data as described in our Privacy Policy, and data-processing terms are available to customers on request.

You are responsible for having a lawful basis, and any consent required, for the personal data you process with the Services, including patient data in DaAFYA and contact data in DaZARIA.

4. AI features

Some features use artificial intelligence, including Donna and AI agents. AI output can be incomplete or wrong. Review it before you rely on it or share it, and keep people responsible for decisions. AI agents propose changes for a person to approve. Donna does not give medical advice, and no feature of the Services replaces the judgement of a qualified professional.

5. Third-party services

The Services can connect to services run by others, such as WhatsApp, Facebook, Instagram, Google, payment providers and telephony providers. Your use of those services is governed by their own terms, and we are not responsible for them.

6. Plans, trials and fees

Fees are those of your plan or order form. Prices exclude applicable taxes. Paid DaZARIA plans include a 15-day free trial with no commitment. Unless your plan or order form says otherwise, subscriptions renew for the same period, and fees already paid are not refundable.

7. Intellectual property

Driventra and its licensors own the Services, including the software, designs, trademarks and documentation. These Terms give you a right to use the Services, not ownership of them. If you send us feedback, we may use it without obligation to you.

8. Changes and availability

We keep improving the Services and may add, change or remove features. We work to keep the Services available and secure, but we do not promise that they will be uninterrupted or error-free, except as agreed in a signed agreement.

9. Suspension and termination

You may stop using the Services at any time. We may suspend or end access if you breach these Terms or if fees are unpaid, and we will give notice where we reasonably can. After termination, you can ask us to export your Customer Data for a reasonable period, after which we delete it as described in our Privacy Policy.

10. Disclaimers

The Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied.

11. Changes to these Terms

We may update these Terms from time to time. Changes are posted on this page with a revised effective date. Continuing to use the Services after a change means you accept the updated Terms.

12. Contact us

Questions about these Terms:

Driventra Technologies
Email: support@driventra.com
Address: Dubai, UAE